Terms & conditions

Terms and conditions of the e-shop

1. The range of terms and validity

1.1 The terms are valid between the person (hereinafter Customer) and the webpage www.gospa.ee (hereinafter GOSPA e-store) owner Gospa OÜ (hereinafter GOSPA) for the legal relations while purchasing products and services via GOSPA e-store.

1.2 Purchasing services and products via GOSPA e-store there are legal acts of the Estonian Republic regulating the legal rights in addition to current terms and conditions.

1.3 The transactions made at the e-store must be made by a capable person at least 18 years of age. If the transaction is made by the person not according to the regulations, the person who’s bank account or credit card is used will be responsible for the transaction.

2. Price

2.1. All prices are in Euros and include the taxes regulated by the Estonian Republic.

2.2. The price of transportation may be added to the price according to the selected mean of delivery.

3. Payments

3.1 The product selected by the customer from the e-store must be paid in the full amount. By making the payment, the customer will assure that he/she has fully read and accepted the terms and conditions provided by the service provider of the e-store.

3.2 The amount shown in e-store can be made through the internet banks as well as Visa and MasterCard debit and credit payments.

  • Estonia: Swedbank, SEB, Nordea, Danske, LHV and Krediidipank
  • Latvia: Swedbank, SEB, Citadele and Nordea
  • Lithuania: SEB and Nordea
  • Finland: Nordea, Danske, Pohjola, Ålandsbanken, S-Pankki and Handelsbanken

Straight after completing the payment by bank transaction or card transaction, the customer must push the button “back to the vendor” in order to confirm the transaction.

4. Cancelling the order and refund

4.1. All gift cards bought cannot be cancelled and the money will not be refunded. All gift cards have a unique product code and can be used as a payment method straight after the purchase.

4.2 All gift cards are valid for six months after the purchase. After the validity period is over the gift car will become inactive and it cannot be returned or changed into a new gift card.

5. Confidentiality

5.1 All personal information  provided while making a purchase in the e-store are confidential and are treated by the requirements of the law of personal information. GOSPA does not give out personal information to third parties without the consent from the customer.

6. Miscellaneous

6.1 All complaints regarding the purchase from the e-store between the customer and GOSPA will be resolved by negotiations. In case of no agreement, the customer has the right to turn to Consumer Protection. In case of complaints and questions not brought out in current terms and conditions the legal acts of Estonian Republic will be used.


Gospa OÜ
Reg nr: 11658797
VAT nr: EE101305727
Address: Tori 2, Kuressaare, 93810, Saare county, Estonia
Bank account: EE533300333485900007
Bank: Danske Bank
Phone: +372 455 0000
E-mail: info@gospa.ee
Web: www.gospa.ee